First, make sure you are trying to log in with the very same email you have been registered with. Check if you have a registration email from Heartpace in this mailbox.
If you still have troubles logging in, you can try to reset your password.
- Click FORGOT PASSWORD under Log in button:
2. Enter the email address and put the check box:
You will receive an email shortly with a link for password reset.
3. Follow the link from your email and set your new password:
Don’t forget to follow your company’s requirements:
If you performed all the actions, saved new password but still can not log in, please contact firstname.lastname@example.org